SERVICE

MANAGEMENT

Advanced Diploma in Service Management

ADVANCED DIPLOMA IN SERVICE MANAGEMENT(ADSM)

Course Synopsis

Training Vision Institute offers a multi-disciplinary approach to achieving an Advanced Diploma in Service Management. By focusing on developing core competencies in leadership, planning & processes, and people management, the programme aims to equip its learners with skills that prepares them for a supervisory and managerial role in the service industry

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PROGRAMME HIGHLIGHTS

Customer Service Excellence: Skills for exceptional customer service.

Service Operations Management: Principles of operations management for service organizations.

Service Leadership and Team Management: Leadership and management skills for service organizations

Service Design and Innovation: Process of designing new services and improving existing ones.

Service Design and Innovation: Process of designing new services and improving existing ones.

Service Quality Management: Skills and strategies to ensure consistent service quality.

COURSE REQUIREMENTS

Academic Requirements

Local Students

  • 2 GCE ‘A’ Level passes including English OR

  • WSQ Diploma in Service Leadership, polytechnic diploma or equivalent OR

  • Candidates ≥ 30 years old with 8 years of people/business management work experience OR

  • Candidates with other qualifications will be assessed on a case-by-case basis

English Requirements

  • Workplace Literacy (WPL) Level 6 in average of Reading, Listening, Speaking and Writing scores OR

  • IELTS 5.5 or equivalent (applicable for International students) OR

  • Successfully pass TVI English Admission test

DON'T MEET THE REQUIREMENTS?

Contemplating pursuing an Advanced Diploma in Service Management (ADSM) without prior service experience? Don't worry! Our Diploma in Service Leadership (DSL) offers essential foundational knowledge in service, paving the way for meeting the prerequisites of the Advanced Diploma in Service Management.

Contact us on WhatsApp at 88768065 or click on the WhatsApp widget at the bottom right of the screen to find out more!

COURSE STRUCTURE - 14 MODULES

1. Service Partnership for Leaders

Service Partnership are tailored to meet your partnership ongoing ICT- capability needs- meaning we define the terms of service based on your reequipments. You never lose control over your project or operation with all capability deployed becoming members of your term operating under your direction.

2. Service Challenges for Leaders

Develop service recovery framework, cascade service recovery procedures and evaluate impact of the strategies.

3. Service Information and results for Leaders

Analyze Customer data to establish and improve the level of service quality and customers satisfaction in the organization, which includes implementing improvement plans to close gaps.

4. Service Leadership for Leaders

Lead a team to deliver service excellent that is in line with the organization customer-focused strategies.

5. Service Planning and Implementation for leaders

Develop service operation plans to delivers service excellence, evaluate service operation performance, and implement corrective actions for improvement.

6. People and Relationship Management for leaders

Develop a manpower resource plan and optimize the use of the workforce in a service environment which includes evaluating the team performance and communicating manpower plans and changes to the workforce.

7. Service Innovation Culture for Leaders

Promote a service innovation cultures in the organization and evaluate the success of implemented service innovation ideas.

8. Service Innovation for Leaders

Develop and implement new products or services innovation to address customers needs and expectations.

9. Service Brand for Leaders

Implement the organizations service brand which includes taking corrective action to ensure alignment with the organization service strategies.

10. Service Information and Results for C-Suites

Asses the Organization’s service quality and customers satisfaction levels to monitor and mange customer information for service excellence.

11. Service Planning and Implementation for C-Suites

Involves Demonstrating the qualities and Characteristics of service professional creating a positive customer experience by offering customised and personalized service.

12. People and Relationship Management for C-Suite

Gain Knowledge and application skills to manage the service workforce within the organization

13. Service Innovation for C-Suite

This course covers knowledge and application skills in championing a service innovation culture within the organization.

14. Business Excellence

The learners will be having knowledge and application skills in managing business excellence journey in holistic and integrated manner

COURSE FEES